:root{--sf-bg: #f5f7fb;--sf-surface: #ffffff;--sf-border: #e4e8f0;--sf-text: #1b2333;--sf-muted: #667085;--sf-primary: #3159e8;--sf-primary-soft: #eaf0ff;--sf-sidebar: #111a2e;--sf-sidebar-text: #aab4c8;--sf-open: #3159e8;--sf-progress: #d98a00;--sf-resolved: #12976b;--sf-closed: #7a8499;--sf-critical: #d92d3a;--sf-high: #ea6c1f;--sf-medium: #d9a600;--sf-low: #3e9c6a;--sf-radius: 12px;--sf-shadow: 0 1px 2px rgb(16 24 40 / 5%), 0 1px 3px rgb(16 24 40 / 6%)}*,*:before,*:after{box-sizing:border-box}html,body{margin:0;min-height:100%}body{background:var(--sf-bg);color:var(--sf-text);font-family:system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}button{font:inherit}.sf-pill{display:inline-block;padding:2px 10px;border-radius:999px;font-size:.78rem;font-weight:600;white-space:nowrap;color:var(--pill, var(--sf-closed));background:color-mix(in srgb,var(--pill, var(--sf-closed)) 12%,transparent)}.tone-open{--pill: var(--sf-open);--bar: var(--sf-open)}.tone-inprogress{--pill: var(--sf-progress);--bar: var(--sf-progress)}.tone-waiting{--pill: #7a5af8;--bar: #7a5af8}.tone-resolved{--pill: var(--sf-resolved);--bar: var(--sf-resolved)}.tone-closed{--pill: var(--sf-closed);--bar: var(--sf-closed)}.tone-critical{--pill: var(--sf-critical);--bar: var(--sf-critical)}.tone-high{--pill: var(--sf-high);--bar: var(--sf-high)}.tone-medium{--pill: var(--sf-medium);--bar: var(--sf-medium)}.tone-low{--pill: var(--sf-low);--bar: var(--sf-low)}.tone-active{--pill: var(--sf-resolved)}.tone-inactive{--pill: var(--sf-closed)}.tone-admin{--pill: #7a5af8}.tone-agent{--pill: var(--sf-open)}.sf-muted{color:var(--sf-muted)}.sf-page-head{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:12px 16px;margin-bottom:20px}.sf-page-head h1{margin:0;font-size:1.5rem;line-height:1.25}.sf-page-head p{margin:2px 0 0;color:var(--sf-muted)}.sf-back{display:inline-flex;gap:4px;margin-bottom:8px;color:var(--sf-muted);font-size:.875rem;text-decoration:none}.sf-back:hover{color:var(--sf-primary)}.sf-panel{background:var(--sf-surface);border:1px solid var(--sf-border);border-radius:var(--sf-radius);box-shadow:var(--sf-shadow);padding:18px 20px;min-width:0}.sf-panel>h2{margin:0 0 14px;font-size:1rem}.sf-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border:1px solid var(--sf-border);border-radius:8px;background:var(--sf-surface);color:var(--sf-text);font-weight:500;text-decoration:none;white-space:nowrap;cursor:pointer}.sf-btn:hover:not(:disabled){background:var(--sf-bg)}.sf-btn:disabled{opacity:.6;cursor:not-allowed}.sf-btn.primary{background:var(--sf-primary);border-color:var(--sf-primary);color:#fff}.sf-btn.primary:hover:not(:disabled){background:#2549c4}.sf-btn.danger{color:var(--sf-critical);border-color:#f3c7cb}.sf-btn.danger:hover:not(:disabled){background:#fdecec}.sf-btn.danger-solid{background:var(--sf-critical);border-color:var(--sf-critical);color:#fff}.sf-btn.danger-solid:hover:not(:disabled){background:#b8222e}.sf-field{display:flex;flex-direction:column;gap:6px;min-width:0}.sf-field>span{font-size:.85rem;font-weight:600}.sf-field small{color:var(--sf-muted);font-size:.8rem}.sf-field .sf-error-text{color:var(--sf-critical)}.sf-input{width:100%;padding:9px 12px;border:1px solid var(--sf-border);border-radius:8px;background:var(--sf-surface);color:var(--sf-text);font:inherit}.sf-input:focus{outline:none;border-color:var(--sf-primary);box-shadow:0 0 0 3px var(--sf-primary-soft)}.sf-input.ng-invalid.ng-touched{border-color:var(--sf-critical)}textarea.sf-input{resize:vertical;min-height:110px}@media(max-width:640px){.sf-input{font-size:16px}}.sf-alert{margin:0 0 16px;padding:10px 14px;border-radius:8px;background:#fdecec;color:#a12424;font-size:.9rem}.sf-state{padding:40px 24px;text-align:center;background:var(--sf-surface);border:1px solid var(--sf-border);border-radius:var(--sf-radius)}.sf-state h2{margin:0 0 6px;font-size:1.1rem}.sf-state p{margin:0 0 18px;color:var(--sf-muted)}.sf-state.error{border-color:#f3c7cb}.sf-state.error h2{color:var(--sf-critical)}.sf-skeleton{border-radius:var(--sf-radius);background:linear-gradient(90deg,var(--sf-surface) 0%,#eceff5 50%,var(--sf-surface) 100%);background-size:200% 100%;animation:sf-shimmer 1.2s linear infinite}@keyframes sf-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.sf-backdrop{position:fixed;inset:0;z-index:50;display:grid;place-items:center;padding:16px;background:#0f172a73}.sf-dialog{width:100%;max-width:420px;padding:22px;background:var(--sf-surface);border-radius:var(--sf-radius);box-shadow:0 20px 40px #0003}.sf-dialog h2{margin:0 0 8px;font-size:1.1rem}.sf-dialog p{margin:0 0 20px;color:var(--sf-muted)}.sf-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:10px}.sf-alert.forbidden{background:#fff6e5;color:#8a5300}.sf-timeline{list-style:none;margin:0;padding:0}.sf-timeline>li{--dot: var(--sf-open);position:relative;margin-left:6px;padding:0 0 20px 22px;border-left:2px solid var(--sf-border)}.sf-timeline>li:last-child{padding-bottom:0;border-left-color:transparent}.sf-timeline>li:before{content:"";position:absolute;left:-7px;top:3px;width:12px;height:12px;border-radius:50%;background:var(--dot);box-shadow:0 0 0 3px var(--sf-surface)}.sf-timeline>li.ev-created{--dot: var(--sf-resolved)}.sf-timeline>li.ev-deleted{--dot: var(--sf-critical)}.sf-timeline .ev-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 10px;font-size:.92rem}.sf-timeline .ev-sub{font-size:.8rem;color:var(--sf-muted)}.sf-timeline .changes{display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px 12px;margin:10px 0 0;padding:10px 12px;border-radius:8px;background:var(--sf-bg);font-size:.85rem}.sf-timeline .changes dt{color:var(--sf-muted)}.sf-timeline .changes dd{margin:0;overflow-wrap:anywhere}.sf-timeline .old{color:var(--sf-critical);text-decoration:line-through}.sf-timeline .arrow{margin:0 6px;color:var(--sf-muted)}.sf-timeline .new{color:var(--sf-resolved);font-weight:500}